What’s your return policy?
We don’t offer returns or exchanges, but if there’s something wrong with your order, please let us know by contacting us at jennifer@jenfarley.com and we’ll do our best to rectify it.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at jennifer@jenfarley.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts we have one for every clothing item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled.
If that’s the case, please let us know at jennifer@jenfarley.com within one week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.